Terms of service

Last Updated: August 11, 2026

Terms of Service

These Terms of Service govern the use of the website www.calessa.com and all purchase agreements concluded between Calessa and our customers. These terms are governed by the laws of Germany, excluding the UN Sales Convention. By accessing our website and placing orders, you agree to these Terms of Service and our separate Privacy Policy and Refund Policy.

1. Company Information

Brand: Calessa
Website: www.calessa.shop
Email: hello@calessa.shop
Phone: +49 821 5674164
Address: Luisenstraße 17, 90478 Nürnberg, Germany

2. Age Requirement

You must be at least 18 years old to place orders on our website. Contracts concluded by minors without legal guardian consent are invalid under German law.

3. Product & Pricing Information

We strive to ensure accurate product descriptions, images, sizes, and EUR pricing. Minor visual colour differences due to screen display do not constitute product defects. All prices displayed on the website include legally required VAT for European customers.

4. Contract Conclusion

Placing an online order constitutes a binding offer. The order confirmation email confirms receipt of your order. A legally binding sales contract is formed once we accept your order and dispatch the goods. We reserve the right to cancel orders due to stock errors, pricing mistakes, fraud risks, or legal compliance reasons.

5. Consumer Statutory Rights

Nothing in these Terms of Service shall restrict or exclude your statutory consumer rights under German Civil Code, German Consumer Rights Act, and EU consumer directives.

6. Payment & Shipping Terms

All payments are subject to our official Payment Terms. All deliveries are subject to our Shipping Policy and applicable German e-commerce regulations.

7. Privacy

All personal data processing activities are governed by our GDPR and German law compliant Privacy Policy, which forms part of these Terms of Service.

8. Intellectual Property

All website content including texts, graphics, logos, images, and designs is the intellectual property of Calessa. Unauthorised copying, reproduction, distribution, or commercial use is prohibited under German copyright law.

9. Governing Law & Jurisdiction

These terms are governed by the laws of Germany. The place of jurisdiction is Nuremberg, Germany, for commercial disputes, insofar as legally permissible.

10. Policy Updates

We reserve the right to update these terms to comply with changes in German and EU legal requirements. Updated versions will be published on this page with the latest date.