Payment Terms

Last Updated: August 11, 2026
These Payment Terms apply to all transactions on www.calessa.shop and comply with German financial regulations, EU payment service directives, and PCI DSS security standards.

1. Accepted Payment Methods

We support common secure European payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other EU-compliant payment options. All payment providers are regulated under European financial supervision rules.

2. Currency & VAT

All transactions are processed in Euro (EUR). All displayed prices include statutory European VAT where applicable. No hidden surcharges or undisclosed fees will be charged at checkout, complying with German pricing transparency laws.

3. Payment Security

Our checkout system uses end-to-end SSL encryption and 3D Secure authentication to protect your payment data. Calessa does not store complete credit card information on our servers. All transactions comply with EU financial data security standards.

4. Billing Verification

We may verify your billing information to secure transaction validity. We reserve the right to cancel or suspend high-risk orders with inconsistent billing details to prevent fraud.

5. Payment Authorisation & Capture

A temporary authorisation hold may be placed on your payment method at checkout. Final fund capture occurs only after your order is confirmed and dispatched. Cancelled orders will have pending authorisations released according to European bank processing cycles.

6. Dispute Resolution

In case of payment disputes, we encourage direct communication with our support team to resolve issues amicably before formal chargeback procedures. We provide complete order documentation for fair dispute resolution under European financial standards.

7. Order Confirmation

After successful payment, you will receive an official order and payment confirmation email for your record-keeping purposes.