Shipping policy

Last Updated: August 11, 2026

Shipping Policy

This Shipping Policy applies to all orders placed on www.calessa.com, compliant with German E-Commerce Law and EU distance selling regulations.

1. Order Processing Time

Orders are processed and prepared for dispatch within 1–3 working days. Working days exclude Saturdays, Sundays, and German public holidays. Orders placed after daily cutoff time will be processed on the next working day.

2. Delivery Coverage

We provide delivery services throughout Germany and to most European Union countries. We cooperate with reliable German logistics providers and European courier partners to ensure standardised and traceable delivery.

3. Estimated Delivery Time

  • Germany Domestic: 2–4 working days
  • European Union Neighboring Countries: 4–7 working days
Delivery times are estimates. Delays may occur due to public holidays, adverse weather, logistics peak periods, or incorrect customer address information.

4. Shipping Fees & Currency

All prices displayed on our website are in Euro (EUR). Shipping fees are clearly displayed at checkout in compliance with German e-commerce transparency requirements. No hidden fees will be charged.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Tracking information will be updated in the carrier system within 24–48 hours.

6. Delivery Responsibility

Customers must provide complete and accurate delivery addresses and postal codes. We are not responsible for lost, delayed, or misdelivered parcels caused by incorrect customer information.

7. Undelivered & Returned Parcels

Parcels returned due to delivery failure, customer refusal, or invalid addresses may incur additional reshipping costs payable by the customer, unless the failure is our responsibility.

8. Damaged or Lost Shipments

If your parcel arrives damaged or is confirmed lost in transit, please contact our support team promptly. We will assist with claims processing and provide remedies in accordance with German consumer law.